About me

Designing for the moments
that actually matter

I'm a Staff Product Designer based in Brooklyn, NY with 10 years of experience building products at the intersection of healthcare, fintech, and enterprise. I'm drawn to the hardest, most consequential design problems — where getting it right changes how people navigate their health, money, or care.

Right now I'm leading design for the Data Team at Hospital for Special Surgery, shaping tools that help clinicians and researchers make sense of complex orthopedic data at scale.

Jennie Isgro — Staff Product Designer

Experience

10 years of building things that hold up

2023–Present

Hospital for Special Surgery

Product Design Lead, Data Team

Leading design for HSS's internal data platform — building tools that help orthopedic clinicians, researchers, and analysts work with complex clinical data at scale. From query builders to outcome dashboards, I own end-to-end design strategy and execution.

Healthcare Enterprise Data Tools
2021–2023

Everlywell

Design Lead, Telehealth

Led the 0→1 design of Everlywell's first telehealth experience — connecting at-home lab testing with on-demand virtual visits. Improved NPS from 42 to 61, grew repeat visits by 28%, and increased checkout conversion by 15%.

Telehealth Consumer 0→1
2019–2021

Centers for Medicare & Medicaid Services

Design Lead

Consolidated 8 fragmented Medicare "Compare" tools into a unified Care Choice platform — growing page views from 575K to 2M and capturing 73% of compare tool traffic. Designed for millions of patients making consequential health coverage decisions.

Government Healthcare Systems Thinking
2017–2019

Cedar

Product Designer

Designed the future vision for Cedar's patient billing platform — making insurance coverage, HSA/FSA balances, and payment plans transparent and accessible from one place. Bridged healthtech and fintech to reduce patient financial anxiety.

Healthtech Fintech
2015–2017

Gemini

Product Designer

Designed Gemini's first consumer mobile app — making crypto buying and selling approachable for a mainstream audience. Drove $5.2M in revenue and earned a 4+ star App Store rating at launch.

Fintech Mobile 0→1

How I work

Design as a strategic function

I work upstream

Before wireframes, I want to understand the problem space — what's the job to be done, who's affected, and what does success actually look like? I push for clarity on strategy before committing to solutions.

I partner, not just present

The best design outcomes come from real collaboration with engineering, data, and product. I embed with those teams — not just hand off deliverables — so decisions are made together.

I care about evidence

Intuition matters, but so does data. I ground design decisions in user research, usability testing, and outcome metrics — and I stay curious about what the numbers reveal after launch.

I raise the bar, not just the output

At staff level, impact compounds. I focus on building practices — systems, rituals, critique culture — that make the whole team better over time, not just shipping my own projects.

Tools & craft

What I bring to the table

Design

  • Figma / FigJam
  • Prototyping & interaction design
  • Design systems
  • Service blueprints
  • Information architecture

Research

  • User interviews
  • Usability testing
  • Journey mapping
  • NPS & survey design
  • Synthesis & insight framing

Strategy & Leadership

  • Product strategy
  • Roadmap planning
  • Stakeholder alignment
  • Design critique facilitation
  • Cross-functional leadership

Domain expertise

  • Healthcare & clinical tools
  • Fintech & payments
  • Government & civic tech
  • Enterprise platforms
  • Consumer mobile

Let's connect

Open to staff-level
design opportunities

Whether you're building something ambitious in healthcare, fintech, or enterprise — I'd love to hear about it.

hello@jennieisgro.com LinkedIn ↗